Privacy Policy
Last Update: 18 July 2025
Introduction
This Privacy Policy explains how TEP Academy collects, uses, and protects your personal data in accordance with the UK GDPR and other applicable data protection laws.
Information We Collect
We collect personal information when you:
- Register or log in to our website
- Enrol in a course or make a purchase
- Contact us or interact with our services
Types of data collected may include:
- Name and contact details (e.g. email address)
- Billing and payment information (processed securely via Stripe)
- Course progress and usage data
- Any other information you voluntarily provide
For payment processing, we use Stripe, which handles your payment details securely.
Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: To provide access to courses and services you’ve requested
- Legitimate interests: To improve our services and communicate relevant updates
- Consent: For optional features like marketing emails or cookies (where applicable)
- Legal obligation: To comply with financial and regulatory requirements
How We Use Your Information
We use your data to:
- Deliver and personalise your learning experience
- Manage your account and course access
- Respond to support requests
- Improve our website and content
- Send service-related communications
We do not sell or trade your personal data to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your data. Access is restricted to authorised staff who require it to perform their duties.
International Data Transfers
Some data may be processed outside the UK/EU (e.g. by Stripe or other service providers). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
Third-Party Processors
We may share data with trusted third parties who help us deliver our services, including:
- Stripe (payment processing)
- Hosting and analytics providers
- Learning management tools
Each processor is contractually bound to protect your data and act only on our instructions.
Cookies and Tracking
We use cookies to enhance your experience and analyse site usage. You can manage your preferences via our Cookie Policy and consent settings.
Data Retention
We retain personal data only as long as necessary for the purposes stated above, or as required by law. You may request deletion of your account and associated data at any time.
Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent (where applicable)
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us using the details below.
Changes to This Policy
We may update this policy from time to time. Significant changes will be posted here and, where appropriate, notified by email.
