Frequently Asked Questions
General Questions
Is my account information secure?
Yes! We use industry-standard encryption and security measures to protect your personal data and payment information.
How do I create an account?
- Click the “Register” button in the top menu
- Fill in your personal details
- Verify your email address
- Start exploring our courses
What is TEP Academy?
TEP Academy is an online learning platform, offering professional courses to support the technical events industry.
Courses & Learning
How long do I have access to a course?
Once enrolled, you have access to your purchased course for 12 months from the date of purchase. Please see the terms of purchase for more details.
Can I access courses on mobile devices?
Yes! Our platform is fully responsive and works on smartphones, tablets, and computers.
How do courses work?
- Courses are divided into modules and lessons
- Progress at your own pace
- Access content 24/7
- Track your progress automatically
- Earn certificates upon completion
Technical Requirements
Which browsers work best?
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
What do I need to take courses?
- A reliable internet connection
- An updated web browser (Chrome, Firefox, Safari, or Edge)
- PDF reader for downloadable materials
- Speakers or headphones for video content
Payments & Enrollment
Can I get a refund?
Please refer to our terms of purchase for more information about refunds. Generally we do not issue refunds for digital products.
What payment methods do you accept?
We currently accept:
- Credit/Debit Cards
- PayPal
Do you accept discount codes?
From time to time we may offer discounts on our courses. If you have a discount code, you can redeem it on the Cart, or Checkout Pages. Look for the option asking you to provide a “Coupon”.
Certificates & Progress
How is my progress tracked?
- Automatic progress tracking for lessons and modules
- Quiz scores and assignments
- Course completion status
Do I get a certificate?
Yes! Upon successful completion of a course, you’ll receive a downloadable certificate of completion.
Support
What if I forget my password?
Click the “Forgot Password” link on the login page to reset your password through your registered email.
How can I get help?
Technical Issues
Can I download course materials?
Yes, downloadable resources are available for offline viewing where indicated in the course. You may not download, store or print any other materials without written consent from TEP Academy.
What if a video won’t play?
Try these steps:
- Clear your browser cache
- Check your internet connection
- Try a different browser
- Contact support if the issue persists